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Datto and Collabrance

See why Collabrance is the right fit for office technology providers diversifying their business with managed IT.

 

Collabrance is a third-party service provider offering managed IT solutions and specialized support services built for the imaging and technology channel.

Managed IT is a natural evolution for office technology dealers, but the transition can be daunting. Collabrance provides a comprehensive portfolio of IT solutions and white label customer support to help dealers hurdle the barriers and scale immediately with managed IT. 

Our services include:

  • 100% U.S.-based, live-answer user support
  • Server and workstation remote monitoring and management
  • Essential IT security solutions
  • Professional services and project work
  • Flexible, flat-fee contracts

See all Collabrance services & pricing

Which MSP offering is best for your business?

Collabrance provides outsourced managed IT solutions to help service providers capture more opportunity and provide customers with the support that best fits their needs.

Our team will help build and scale your managed services offering faster, with fewer risks.

Compare MSP support solutions

Essential IT Security Solutions

Provide the mission-critical security services your customers need to mitigate cyber risk and avoid costly downtime.

Email Security

Microsoft Defender for Office 365

Data loss prevention (DLP)

Single sign-on (SSO) for Microsoft 365

Endpoint Security

Laptop drive encryption 

Multi-factor authentication (MFA) for workstation login 

Password management software

United Threat Management

Hardware as a Rental – firewall, wireless access points, switches

Content filtering

Multi-factor authentication (MFA) for VPN and servers

Backup & Disaster Recovery

File-level cloud backup for desktops, laptops, servers

Recovery of individual files

Image-level or cloud virtualization and recovery

Cybersecurity Tools & Resources for Managed IT Providers

Office Technology Support Solutions

Collabrance offers specialized services built for the imaging and technology channel.

Project Work

Project work should be part of a profitable IT services offering. Our technical experts can manage your customer projects behind the scenes, enabling you to generate revenue without adding headcount.

Why outsource project work to Collabrance?

Blog: Outsourcing Project Work: An MSP's Shortcut to Success

Microsoft Licensing

Microsoft licensing is a simple, turnkey offering that can be resold to your existing customers, creating value for them – and passive revenue for your business. 

Learn more: How to earn incremental revenue with MS licensing

Download: Collabrance Managed IT Services Overview

What's Included?

Collabrance is not just a vendor. We aim to be an extension of your team.

Sales, Marketing & Solution Support

  • Tech stack management and delivery
  • Sales engineering assistance with proposals and sales conversations
  • Packaged white label marketing content
  • New customer onboarding assistance
  • Visibility into service delivery and customer ticket activity
  • Automated reporting to deliver customer quarterly business reviews

Vendor Engagement & Service Delivery

  • Vendor vetting and relationship management
  • Documentation created and maintained through IT Glue
  • Access to RMM platform with established automation and scripting
  • Service provider portal with white label service catalog documents
  • Support ticket visibility through ConnectWise integration and Streamline IT

Training & Education

  • Onsite visit and training with Collabrance team, including tech stack and RMM training
  • Ongoing assistance from a dedicated Collabrance account manager
  • Exposure to webinars and thought leadership from industry experts
  • Access to service provider portal with on-demand video training
  • Peer group opportunities

 

Hiring Assistance & Best Practices

  • PathShare® HR Services available to help hire the right talent, develop compensation plans and build a dynamic company culture

  • Resources and thought leadership around IT staffing and talent retention

Working With a Third-Party Service Provider: How Collabrance Is Structured To Provide Value to MSPs.

The Collabrance Story

Our History

GreatAmerica provides business innovations beyond financing to help service providers achieve greater success. In 2009, GreatAmerica launched Collabrance to help office equipment dealers expand their business to managed IT services and embark on the path of becoming a trusted technology advisor for their customers.

Learn more about us

The Collabrance Story

Is Collabrance the Right Fit for You?

Customer profile

Managed services providers who have the most success working with Collabrance typically meet the following criteria:

  • 5+ employees dedicated to managed services
  • 500+ managed endpoints
  • $1M+ annual managed services revenue

Click here to learn more about the scope of responsibilities Collabrance will manage on behalf of your technical team.

Click here to see our ticket priority SLAs.

New to Managed IT?

To get started, we require the following:

Seven Reasons Collabrance Is a Technology Provider's Best Choice for Outsourced Support

Hear from our office technology customers

Collabrance was created to support the business needs of the customers GreatAmerica serves.

In this video, office technology customers AIS and Shore Business Solutions, among others, explain why they chose to work with Collabrance to build their managed IT business.

Hear more from our customers

Contact Collabrance

Questions? Give us a call at 877-715-8485, email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.

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