We take a unique approach to outsourced IT, working closely with your internal team of technology professionals to handle the day-to-day tasks that pile up and slow progress, enabling your team to tackle high-impact challenges and pursue big-picture goals.
By relying on our team of experienced U.S.-based technicians to answer first call issues, your employees receive prompt, live assistance when they need it, so they can stay focused on serving customers and driving business forward.
Co-managed IT services blend the strengths of your internal IT team with our portfolio of specialists, tools, and solutions to minimize downtime and advance your business’s growth.
Let’s work together to build a solution that’s right for you.
Co-managed services can be thought of as "hybrid" outsourcing. We learn your company's processes and practices, and act as a seamless extension of your IT team.
Our co-managed support model is tailored to each organization’s unique needs, but here’s the framework:
The issues most commonly resolved by Collabrance are tier 1, which, on average, account for 50% of support tickets.
Our team of IT professionals will provide a solution tailored to your unique business needs.
Unlimited live-answer tier 1 user support, 7:00 a.m. - 7:00 p.m. CT
Line-of-business application assistance
Vendor engagement, including ISP and phone systems
User assistance for MS Windows workstations: O365, password resets, mailbox changes, and distribution lists
Mobile devices and email connectivity
Collabrance documentation through IT Glue
Support of customer ticketing and related automations
Access to SLA monitoring via BrightGauge dashboard
Collabrance co-managed IT services are priced at $40 per user, per month with flexible contract options. Our pricing can be scaled up or down as your business evolves.
Please get in touch with our team to discuss a pricing model that works for your company's unique needs.
We understand the unique IT challenges financial institutions face, and our services are built to address them effectively.
of continually hiring, training, and retaining technical talent.
for your team to rest and recharge.
including enterprise tools previously out of your budget's reach.
to your employees when they need IT support.
due to additional staff.
that can be scaled up or down as your business evolves.
[FREE DOWNLOAD!] This case study provides an in-depth look at financial institution First Foundation Bank and their real-world application of co-managed IT services – including how it looks in practice, and the quantifiable benefits they’ve seen as a result.
Check out the case study to read the story of First Foundation Bank, and learn how a co-managed solution might be right for your business, too.
Collabrance was formed to help technology teams achieve greater success.
Collabrance is committed to managing our customers’ data securely, and we have measures in place to support your compliance requirements and IT controls.
We are SOC 2 accredited and certified to have the highest operational standards to meet the core trust principles of security, availability, processing integrity, confidentiality, and privacy.
Read more about SOC 2 certification here.
For many institutions, outsourced IT raises a number of concerns – things like network access, data documentation, technical competency, incident response, and compliancy controls can give company stakeholders pause.
Our co-managed business model was built around the specific security needs of banks and financial institutions. In this white paper, we address the top security concerns of co-managed IT services, and how Collabrance navigates these issues – and more.
Our parent company, GreatAmerica Financial Services, formed Collabrance to help our customers expand their business and achieve greater success.
Take a video tour of our office and network operations center!
